Tip: click a category bar or status slice to set it as a filter for every tab. Data starts 1/1/2025.
Requests over time monthly · created vs. closed
Time-to-close trend days · by month closed · median & mean
By status
Top categories
By category stacked by sub-category · click a segment to filter
| Reported ▾ | Category | Sub-category | Address | Dept | Status | Days to close |
|---|
Each category (the SeeClickFix request type), broken down by sub-category. Bold rows are category totals with days-to-close shown as median / mean / max; the indented rows are their sub-categories. Click any row to filter every tab by it.
| Category / sub-category | Total | Closed | % closed | Days to close (median / mean / max) |
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How the City handles requests: how fast they acknowledge and resolve, and two behaviours worth watching — requests acknowledged then left without a real staff reply, and requests closed and archived almost immediately (which blocks residents from reopening or commenting). "Who" on status changes is inferred from the staff member acting at that time.
Timing metrics in days
| Metric | Median | Mean | Max | # tickets |
|---|
Time to acknowledge / first staff reply / close are measured from when each request was created. Close→archive is poll-observed (day resolution) and only covers tickets archived since tracking began.
Created vs. closed by month
Acknowledged, then silent no substantive staff reply within days
| Reported | Category | Sub-category | Acknowledged | Days since ack | Status |
|---|
Closed & quickly archived archived within hours of closing
Measured from when we first observe the archive, so it reflects tickets archived after tracking began; older tickets archived before then show “—”.
| Reported | Category | Summary | Closed | Close→archive | Comments (staff/res.) |
|---|
Requests by the department that handled them (whoever acknowledged or closed the ticket, matched to the City staff directory). Click a department to see individual staff activity. Department/employee attribution is inferred from who acted on each ticket.
| Department | Tickets | Ack days (med / mean / max) | Resolve days (med / mean / max) | Archived | Fast-archived (≤24h) |
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Who's most active in SeeClickFix. Anonymous submissions are excluded from the name lists (they're counted in the totals above).
Most active reporters by requests filed
| # | Resident | Requests | Closed |
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Most active commenters resident comments
| # | Resident | Comments | On # requests |
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